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Technical Support

Service & Technical Support

We don't just supply equipment — we keep it running at peak performance throughout its entire service life

Service Packages

Choose Your Support Level

Three service tiers — from basic warranty to premium partnership with 4-hour response time

Standard
Basic warranty service for all supplied equipment
  • Warranty period 12 months
  • Response time — 24 hours
  • Phone and email support
  • Scheduled maintenance — 2 times/year
  • Documentation in English
Request Terms
Business
Extended support with engineer on-site visits and remote monitoring
  • Extended warranty 24 months
  • Response time — 8 hours
  • Certified engineer on-site visit
  • Scheduled maintenance — 4 times/year
  • Remote equipment monitoring
  • SLA contract with fixed response times
Sign a Contract
Premium
Maximum support level for business-critical production
  • Warranty 36 months
  • Response time — 4 hours
  • Priority engineer dispatch
  • Scheduled maintenance — quarterly
  • 24/7 monitoring with alerts
  • Staff training (on-site and online)
  • Priority spare parts stock
Get a Quote
How We Work

Service Process

From request to completion — a transparent process with clearly defined timelines at every stage

1
Request
Contact us any way you prefer at any time of day: by phone, email or via Telegram. Requests are accepted around the clock — an operator is available 24/7.
📞 Telegram, Email, Phone
2
Diagnostics
Remote diagnostics within 1 hour. An engineer analyses the symptoms, requests monitoring system data and forms a preliminary diagnosis without travelling to site.
⏱ Within 1 hour
3
Resolution
Remote fault resolution — sufficient for 65% of cases. If necessary, a certified engineer travels to site within the agreed SLA timeframe.
✓ 65% of issues resolved remotely
4
Spare Parts
A stock of genuine spare parts in Minsk ensures delivery within 1–3 days. All components come from official manufacturers with certificates of conformity.
🏭 Warehouse in Minsk
5
Report
On completion — a written report describing the fault found, work performed, spare parts used and preventive maintenance recommendations.
📋 Written Report
Guarantees

What We Guarantee

Our Commitments to Clients
  • Warranty on all supplied equipment: 12–36 months depending on the selected package. The warranty covers materials, components and installation quality.
  • Genuine spare parts from manufacturers only — officially certified components exclusively. No alternatives or counterfeits that could void the warranty.
  • Trained, certified engineers — all specialists are trained by equipment manufacturers and hold current certifications. Regular professional development.
  • SLA contract with defined response times — a legally binding document with clear KPIs. Missed deadlines result in penalties payable to the client.
  • All documentation in English — operating manuals, equipment passports, maintenance records and service reports are translated and provided in English.
14+
years in the dairy industry
150+
successful projects
24/7
technical support
<4 h
Premium SLA response

Sign a Service Contract

Choose the service package that matches your production requirements. Our manager will contact you within one hour.

Sign a Service Contract Call Now
info@promilk.by
+375 29 827 00 00
+7 926 728 82 88